What is your refund policy?
We understand that your gear may not always work out for everyone's adventures! We provide returns for US orders within 30 days of purchase.
What is your exchange policy?
If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on earthpak.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.
What is your 30-day guarantee?
As always, we offer a 30-day guarantee to our customers if you find that you run into any issues with your gear (something isn't working right, etc.). Please reach out to us at firstname.lastname@example.org so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!